4xbet's Privacy Policy — Your Data Is Safe With Us
Every piece of your personal information on the 4xbet platform is protected at all times through SSL encryption and strict security measures.
By using the 4xbet website, you agree to this privacy policy. This policy describes what types of information 4xbet collects, the purposes for which it is used, with whom it is shared, and how it is kept secure. Your privacy is important to us and we handle your information responsibly.
This policy applies only to 4xbet's platform, services, and related activities. We are not responsible for third-party websites or services.
What Information We Collect
To create an account and use services on the 4xbet platform, we collect the following types of information. Data is gathered directly from you, through automated technical methods, or via third parties.
A. Information You Provide Directly
During account registration, verification, and payment, the information you provide includes:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport details (for identity verification)
- Financial transaction details — such as information related to bKash, Nagad, Rocket, or bank accounts
- Messages or complaints submitted when contacting the support team
B. Automatically Collected Information
When you use our platform, certain technical information is collected automatically, including:
- IP address and device identifier information
- Browser type, operating system, and device type
- Activity logs on the platform — which pages you visited and for how long, which games you played, etc.
- Session times and frequency
- Information obtained through cookies and similar tracking technologies (see section 3 for details)
Purpose of Data Use
4xbet uses collected information only for legitimate and necessary purposes. We never sell your information unnecessarily or for third-party commercial interests. The main purposes are listed below:
- Account management: Creating your profile, confirming logins, and maintaining account security.
- Identity verification (KYC): Confirming eligible age and preventing fraud. 4xbet is for users aged 21 and above only.
- Financial transaction processing: Completing deposit and withdrawal requests securely.
- Customer support: Responding accurately to your complaints, questions, and support requests.
- Platform improvement: Using analytical data to improve user experience and identify technical issues.
- Security assurance: Detecting and preventing suspicious activity and fraudulent transactions.
- Legal compliance: Maintaining records in accordance with applicable law and responding to legitimate requests from authorities.
- Personalized experience: Displaying relevant content based on your preferences and activity.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the 4xbet website. A cookie is a small data file stored in your browser that helps the site recognize you on future visits.
Types of cookies we use
- Essential cookies: For maintaining login sessions and running core functions. Without these, the site will not work properly.
- Functional cookies: For remembering your preferences such as language and display settings.
- Analytics cookies: For understanding which parts of the site are used most — no personal identity is revealed.
You can disable cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.
Data Disclosure & Sharing
4xbet does not sell your personal information to third parties or rent it for commercial purposes. In the limited circumstances listed below, specific information may be shared with specific parties:
- Payment processors: Limited necessary information is shared to complete transactions via bKash, Nagad, Rocket, and bank transfer services. These providers are governed by their own privacy policies.
- Technology service providers: Minimal necessary information may be shared with trusted partners for hosting, data analytics, and security services. We have strict confidentiality agreements with these partners.
- Legal obligations: If providing information is required by a court order, valid legal process, or a request from a responsible authority, 4xbet is obligated to comply with the law.
- Fraud prevention: Relevant authorities may be provided with necessary information in investigations related to fraud or money laundering.
- Business changes: If there is any change in 4xbet's ownership or management, user data may be transferred to the successor entity — however, this policy will continue to apply.
Your information will not be shared with anyone outside the circumstances described above.
Data Protection & Security
4xbet has adopted industry-standard security measures to protect your personal information. Our security framework consists of the following elements:
- SSL encryption: All data transfers between the website and server are secured through 256-bit SSL (Secure Socket Layer) encryption.
- Data encryption: Stored sensitive information — particularly financial and identity data — is kept in encrypted form.
- Access control: Only authorized staff have access to specific information, and only as needed for their work.
- Firewall & security monitoring: Server infrastructure is under continuous security monitoring.
- Regular security assessments: Security vulnerabilities are systematically identified and addressed.
While we take the highest security measures, it is not possible to guarantee that data transfers over the internet are completely secure. However, 4xbet commits that in the event of any security breach, users will be notified as quickly as possible and necessary steps will be taken.
Data Retention Period
4xbet retains your information for as long as it is needed to provide our services, meet legal obligations, and serve legitimate business purposes.
- Active accounts: All relevant information is retained while the account remains active.
- Closed accounts: Financial and identity-related information may be retained for a defined period after account closure for legal purposes.
- Transaction records: Financial records are retained for the applicable legal period.
- Inactive accounts: Data associated with accounts that have been unused for an extended period is reviewed and deleted as needed.
Upon receiving a request to delete your information, data that is not required by law to be retained will be deleted as quickly as possible.
Your Rights Over Your Information
4xbet believes you should have full control over your own information. To that end, we ensure the following rights:
- Right to access: You may request to know what information we have stored about you at any time.
- Right to correction: You have the right to have any inaccuracies in your stored information corrected.
- Right to deletion: In certain circumstances, you may request that your information be deleted. Some information may be required by law to be retained.
- Right to object to processing: In specific cases, you may object to the processing of your information.
- Right to data portability: You may request your information in an applicable format.
- Right to withdraw from marketing communications: You may opt out of promotional communications at any time.
To exercise any of the above rights, contact the support team. We will respond to your request within a reasonable time.
Protection of Minors
4xbet strictly provides services only to users aged 21 and above. We do not knowingly collect any information from persons under the age of 21 and do not permit them to create accounts.
We conduct an age verification process at the time of registration. If a user fails age verification, the relevant account will be suspended immediately and the associated information will be deleted.
If you become aware that a minor has created an account on 4xbet, please notify our support team immediately.
Changes to This Policy
4xbet reserves the right to update this privacy policy as needed. The policy may be revised due to changes in services, new legal requirements, or technological developments.
If any significant changes are made, we will notify users in the following ways:
- A clear notice will be displayed on the website.
- A notification may be sent to your registered email address.
- The "Last updated" date on this page will be changed.
If you continue to use 4xbet after any changes, it will be assumed that you have accepted the updated policy. You are advised to review this page regularly before any changes take effect.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, contact the 4xbet support team. Our team is available 24 hours a day, 7 days a week to assist in both Bengali and English.
Live Chat: Direct support on the website — available 24/7
Email: [email protected]
For requests to delete, correct, or access your information, contact us by email with full details. Action will be taken as quickly as possible after identity verification.